Terms and Conditions

The website www.speakout-hydra.com is the online shop of Speak Out boutique, which is located in Hydra Island, Greece.

Returns and Exchanges

You may return items delivered to you within 15 days of the delivery date via return shipment. Returns will not be accepted after this period—the return window is strict, and no exceptions will be made.

You may exchange the purchased item for another item or the same item in a different size and/or color, depending on availability. If an exchange is not possible, you will receive store credit, which can be used on a future order within 6 months of the return.

All returned items must be unused and have their original tags attached. Items that are damaged or soiled will not be accepted and may be sent back to you. In such cases, refunds may be refused.

Please note the following:

• All shoes must be tried on only on carpeted surfaces.
• Bath & Body products, nail polishes, candles, home sprays, and similar items are non-returnable.
• Returns for items purchased on sale are not accepted.
• Magazines cannot be returned.

For any queries about your right of return, please contact us at:
📧 speakout@otenet.gr
📞 +30 29980 52099

Gift Returns

If you received an item as a gift and would like to return it, please follow the standard return instructions above.
Please note:

• Gifts can only be exchanged for items of equal or higher value.
• Store credit and refunds are not applicable to gift returns.

Return Instructions

We recommend using the same shipping service that we use and insuring the package to ensure safe delivery or compensation in case of loss.

Steps:

1. Book a collection with courier service.
2. Prepare the package securely.
3. Hand over the parcel to the courier.

For information about shipping costs, please refer to our Shipping Terms.

You will receive an email notification once your return has been received and processed.

Right of Withdrawal for Online Purchases

If you buy products from our online store (i.e., via a distance contract), you have the right to withdraw (cancel) the contract within 15 calendar days from the date of delivery.

• We will refund the cost of the product only.
• Shipping costs are non-refundable.
• The refund will be processed once we have received the returned item.
• Refunds will be made using the same payment method used for the original transaction.

Condition of Returned Goods

Returned goods must be in substantially the same condition as received.

If the item has been used beyond what is necessary to inspect it (e.g., more than what you would do in a shop), we may reduce the refund to account for the loss of value.

Return Timing & Costs

• You must return the item within 15 days.
• Return shipping costs are the responsibility of the customer.
• Original shipping fees from your order will not be refunded.

Refund Timeframe

Once the withdrawal is validated and the goods have been received, the refund will be processed promptly.

What Does Not Apply / Exceptions

The right of withdrawal does not apply to:

• Purchases made in-store (not online).
• Goods that are custom-made or personalized.
• Sealed goods that are not suitable for return for health/hygiene reasons once opened.
• Goods that are perishable or deteriorate quickly.
• Service contracts that have already been fully performed, especially if you agreed to waive the right of withdrawal when the service began.

In-Store Purchases

For purchases made in person at our physical store, Greek consumer law does not provide an automatic right to a refund simply because you changed your mind.

Refunds for in-store purchases are subject to the store’s policy.
⚠️ Please note: A “money-back guarantee” is not legally required for non-distance (in-person) purchases.

Faulty Goods
Goods are considered faulty if they are received damaged. Items that are damaged as a result of normal wear and tear or misuse are not considered faulty.
If you would prefer to exchange a faulty item instead of receiving a refund, please note that we can only replace it with the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items (shipping costs will be at your expense). If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

Colors
We have made every effort to display the colors of our products as accurately as possible on our e-shop. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Taxes & Customs Duties
Deliveries within the EU are not subject to duties or additional taxes. However, if you are a customer from a non-EU country, you may be required to pay additional customs duties. Cross-border deliveries are subject to possible inspection by the relevant customs authorities.
We are not responsible for any additional charges or inspections

Jewelry Care & Policy

Handcrafted with Love & Care

Each piece is uniquely handcrafted using delicate materials and artisan techniques. To help keep your jewelry beautiful for as long as possible, please follow these care guidelines:

• Handle with care: Avoid catching, pulling, bending, or snagging your jewelry on clothing, hair, bags, or other objects. Delicate wirework, chains, clasps, and stone settings may become bent, loose, or damaged under pressure or excessive force.
• Keep it dry: Remove your jewelry before showering, swimming, exercising, or engaging in activities involving prolonged exposure to water or moisture.
• Avoid chemicals: Apply perfumes, lotions, creams, hairspray, and other cosmetic products before putting your jewelry on. Avoid contact with chlorine, cleaning products, and other chemicals.
• Safe storage: Store your jewelry in a dry place, preferably in its original pouch or a lined jewelry box. Avoid storing pieces together where they may scratch or become tangled.

Damage, Wear & Product Issues

Our jewelry is handcrafted using delicate materials and is intended to be handled with appropriate care.

Normal wear and tear, accidental damage, improper use, misuse, failure to follow the care instructions, exposure to water or chemicals, pulling, bending, snagging, impact, or other damage caused after delivery are not, in themselves, evidence of a manufacturing defect.

Loss or damage to gemstones, beads, wires, clasps, chains, or other components resulting from use, accidental damage, or improper handling is not considered a manufacturing defect.

If you believe that your jewelry has a manufacturing defect or another issue that may constitute a lack of conformity, please contact us and provide clear photographs and a description of the issue. We may request additional photographs, information, or the return of the item for inspection before determining whether the reported issue is attributable to the product or to subsequent use or handling.

Each case is assessed individually based on the nature of the product, its materials and construction, the reported issue, its condition, and the circumstances in which the issue occurred.

A product becoming damaged after use does not, by itself, establish that it had a manufacturing defect when delivered.

Where an issue is determined to result from accidental damage, normal wear and tear, improper use, or failure to follow the recommended care instructions, it will not be treated as a manufacturing defect. Where possible, we may offer a paid artisan repair service, subject to assessment.

Garment Care & Policy

Our garments are made with carefully selected fabrics and careful stitching. To help maintain their appearance and condition, please follow these care guidelines:

• Follow the care label: Always follow the garment’s care label regarding washing, drying, ironing, and cleaning.
• Handle with care: Be mindful of jewelry, zippers, bags, rough surfaces, and other objects that may snag, pull, or tear delicate fabrics such as silk, linen, and fine knits.
• Wash gently: Where appropriate, wash delicate garments inside out and preferably in a mesh laundry bag. Hand-washing or professional cleaning should be used where specified on the care label.
• Avoid improper care: Do not use washing, drying, ironing, or cleaning methods that are not recommended on the care label.

Damage, Wear & Product Issues

We carefully inspect our garments before dispatch.

Damage resulting from incorrect washing, drying, ironing, cleaning, failure to follow the care instructions, fabric snags, accidental tears, stains, burns, stretching, misuse, or normal wear and tear is not, in itself, evidence of a manufacturing defect.

If you believe that your garment has a manufacturing defect or another issue that may constitute a lack of conformity, please contact us and provide clear photographs and a description of the issue. We may request additional information or ask for the garment to be returned for inspection before determining whether the reported issue is attributable to the product or to subsequent use or care.

Each case is assessed individually based on the garment, its materials and construction, the reported issue, its condition, and the circumstances in which the issue occurred.

Damage caused after delivery by improper care, accidental damage, or use outside the care instructions will not be treated as a manufacturing defect.

Where possible, we may offer a paid repair service for damage caused by use or accidental damage, subject to assessment

Footwear Care & Policy

Our footwear is crafted with carefully selected materials and artisan techniques. To help extend the life of your shoes, please follow these care guidelines:

• Weather protection: Protect leather and suede from heavy rain, excessive moisture, and mud. Allow wet footwear to dry naturally and away from direct heat.
• Proper wear: Fasten buckles and straps correctly and avoid excessive force when putting on or removing your sandals or shoes.
• Rest your shoes: Avoid wearing the same pair every day. Allowing footwear to air out between wears helps maintain its shape and the integrity of the materials.
• Leather: Leather is a natural material and may develop changes in colour, texture, and appearance over time as part of its natural ageing process.
• Metallic finishes: Metallic finishes, such as gold or silver, applied to leather braids may gradually fade, wear off, or change colour with extended use. This is a natural characteristic of the finish and part of the ageing process of the leather.
• Perspiration: In some cases, perspiration may affect the colour and finish of leather, depending on individual skin chemistry. Customers who perspire more heavily may wish to choose sandals with natural, undyed leather straps, which are generally less susceptible to this type of colour change.

Damage & Repairs

Normal wear and tear, scuffed or scratched leather, worn soles, water or chemical damage, accidental scratching, improper use, excessive force, or failure to follow the recommended care instructions are not considered manufacturing defects.

Changes to metallic finishes, colour, texture, or appearance resulting from prolonged use, perspiration, exposure to moisture, or the natural ageing of the materials are not considered manufacturing defects.

If you experience an issue with your order, please contact us and provide photographs and a description of the issue so that we can assess the matter.

Where possible, we may offer an artisan repair service for damage caused by use or accidental damage, at an additional cost and subject to assessment.

Nothing in this policy affects any mandatory consumer rights applicable under Greek or EU consumer protection legislation.

Returns

For online purchases, consumers generally have a 14-day right of withdrawal from the date of receiving the product, subject to applicable legislation and any legal exceptions.

The right of withdrawal is separate from issues concerning defective or non-conforming products.

Please refer to our Returns Policy for the applicable return procedure and conditions.